Terrible Customer Service

Absolutely disgusting service from FNB. For two months now I didn't receive any ebucks due to their negligence. The banker was supposed to upgrade my account to Young Professionals but instead upgraded my account to the Premier causing me to lose out on two months worth of ebucks. Banker does not even follow up or check that the problem is sorted.

Customer service is non-existend. Nobody is willing to assist and FNB just refers you from pillar to post. FNB doesnt provide feedback AT ALL even though my complaint has been going on for a MONTH without getting sorted. I keep having to call after them and NOBODY knows what's going on.

Will not recommend them to anyone. Quick to charge you bank fees but when you need them to assist they just turn the blind eye.