Terrible customer service displayed by your legal Rep

I just received the most pathetic service from your 'Legal' department after being transferred from pillar to post I finally get through to a lady who cannot even provide a good service, I mean if being is a legal department surely you should have the utmost respect for your clients. All I needed was an updated statement which is even worse than I expected just a paper with a balance. I requested bank details for me make payments I was told it will not appear on the statement It only appears on the settlement letter? which means your consultants or legal reps do not cater for your clientele its a wonder I left your services to another bank. I did not get your agents name nor did she transfer me to another agent or a Team leader the way she was so rude and this treatment because I want to make payment arrangements:( does FNB not want my money now?

very unhappy with this.

my contact details are ********** please contact me urgently FNB I would like to get your account of my name for good and never do business with you again sorry to say.

regards