Terrible Customer Service - Card Inquiry Abruptly Ended

I was informed that my new card was delivered to the Sea Point branch, which is currently still under construction, so I contacted FNB via their app to confirm the branch and see if my card wasn’t maybe redirected to another branch in the area.

I was greeted by Janine, who checked the status and confirmed that it was indeed delivered to the Sea Point branch, and that I needed to speak to Brenda Bullough, which made no sense considering that the branch is currently under construction with “Opening soon” plastered all over the storefront.

I had to point this out twice, and was eventually told to just go back next week.

I then asked for Janine to confirm the branch’s street address, and her response was to abruptly end the chat session.

She clearly had better things to do than assist clients, as I was the 1 of 1 in the card query queue; the chat lasted maybe 5mins.

I’ve banked with FNB my entire life, but this is the last straw, their customer service has degraded rapidly and is beyond pathetic at this point, dare I say downright unpleasant.

I’ll be moving my banking elsewhere, and would not recommend anyone make use of them, it is NOT worth it in any sense.