Terrible customer service

Good day I am constantly disappointed by the service provided by you customer care telephonically as well as on secure chat! They take over 5 minutes to respond and misadvise your clients. I dealt with Erin on Sunday morning at about 06:40 on secure chat the service she offered was terrible. She did not LISTEN to my issue and was quick to run to the fact that you have maintenance on Sunday mornings. Good morning, while shopping yesterday my tap to pay function stopped working on my banking app. It then stated that it was downloading the tap to pay function when I attempted to tap to pay bear in mind I have always used tap to pay in the past. This morning it's prompting me to register my cards again???? Also my new bank card detail does not show and it does not give me the option to add my bank card?? My new bank card reflected in the past???? What's happening FNB