Terrible customer service

I have been calling FNB since 06 January as I have been told that they still have a debt review indicator on my name. The letter was sent to FNB in 2014 that I am no longer in debt review and they updated my profile but did not change the debt review indicator from Yes to No. I have been calling everyday as they keep telling me that the indicator would be removed. I spoke to Kean & Abdulah and others at the debt review centre who keep telling me it will be don within 48hours. Today I was told the same thing after almost two weeks. This is a mistake from FNB's side and I even offered to send the court letter which I still have but no one is willing to assist me.

I also called and emailed my private banker (Jeffrey Mashaba) who said he would be able to assist me with anything, but the first thing I need assistance with he does not even respond to my email.

This is a mistake on FNB's end and they are not willing to correct it.