Terrible customer service!

I've been an FNB customer for over 25 years. Unfortunately, the consistent subpar service I've experienced necessitates this complaint.

In 2023&24, I took student loans for my daughter. Despite repeated attempts, consultants failed to provide clear guidance on repayment terms. Fnb has the worst customer service ever. I have not interacted with a single consultant in the past 2 yrs that actually cares for the customer. On several occasions in the past 2yrs I have had to literally beg and write complaints to get assisted partially. I have taken 2 student loans for my daughter via FNB When I called to get advice on how this actually worked I was not helped online I was merely transferred from one department to next with no one actually assistin me aptly I then went into the bank and spoke to 2 different consultants to explain to me how the student loan works with regards to repayment. To which both advised I will have to apply for a personal loan which will be converted to a student loan once they receive proof of enrollment. Then I will pay the interest till my daughter qualifies then the will have to pay the capital plus interest. Fast forward 2yrs later they just go and debit my account for more than double what I have been paying. I then contact them via incontact to which I am again given several different answers and again being transferred from one agent to another. I then go into the bank and I am told they don't have anyone to assist me I should call in. I call and again I am given several different answers but no solutions whatsoever. I then get put through from department to department with no resolve I have in the interim logged 3 complaints and still no one has contacted me I am done with fnb after 25 years or more. FNB u really need to train your consultants better to provide proper service. I don't even have the words to explain decently how appaling your treatment of me has been There where times I literally cried out of frustration cos I am made to repeat my dilemma over 10x in one day