1 reviews | Active since Sept 2017
Terrible customer service at FNB Village mall, Schoemansville
This branch is very badly managed and the staff do nothing to speed up their customer service!
I was at the bank for an hour trying to get change, I have a business account with FNB and therefore they were my first choice for business matters. Finally I gave up and went to my personal bankers who are Standard bank, they helped me in 10 mins and I was on my way.
The worst part of the experience at FNB was that senior staff saw that there were 6 people needing help and yet they only kept one counter open! Service was extremely slow, I reckon they were taking an average of 30 mins to help each customer.
I will be looking at opening a business account with another bank in the new year as FNB don't seem to care about their customer service!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)