terrible customer service and unfair listing on ITC!

I wrote to FNB regarding an unfair negative listing under my name on the credit bureaus, the three are Experian, Transunion and XDS. they wrote to me on the 11th of April and said they have sent a request to rectify this. today on the 10th of May I have checked my credit profile the same listing is still there. when I call them I am being sent from pillar to post. very disappointing. I have been with this bank since 2011, the level of unprofessionalism is affecting my life! see email below. Good day Mrs. N. Khumalo,

Thank you for your email.

Kindly note that your request was sent to the Credit Bureau to update as requested, the turnaround time is 7 to 14 working days.

We sincerely apologise for the delay and any inconvenience caused.

Should you require any further information please do not hesitate to contact us again.

Kind Regards,

Jackie Jacobs

Customer Experience | FNB Loans | Consumer Segment 27 Diagonal Street | FNB Towers