Terrible customer service

This morning went to 14th Avenue FNB branch. I worked in there as I had an emergency to authorize payments. I walked to a boy Nhlanhla Mzobe who was in the floor. I am flabbergasted by customer service that is non existent. I asked him to help me to be able to use my app to be able to make payment authorization . He was helping clients and after those clients waited for him to help me and I even approached him as he was standing outside asking him if he is not interested in helping me. He showed no interest in helping me. We don't go in to branches for the fun of it nor to see your staff to irritate them. We walk into branch simply because we need help. People like Nhlanhla Mzobe truly gives a bad taste to the business. Every client matters irrespective of a cent, rand, thousand or million in the account should be treated equally. You cannot be irritated or tired at before 10am seriously. Respect your clients.