Terrible customer service.

The app not working - today is day 18 since it has been reported. The profile shows blocked that it has been blocked. I have been discussing this with the private wealth service suite, private bankers, digital banking etc. I have had to change my password multiple times, I have been to the ATM to activate the profile multiple times [without success], I was told my profile is correct and that it has been fixed. I have a new username etc. The response from the FNB team is pathetic, usually not responding to emails or taking multiple days to respond.