Terrible customer service

Pathetic customer service from FNB.

Opened an FNBy account for my son & it has been locked since inception (despite providing ALL relevant documentation). When I call to query this, the first consultant cuts my call after hearing my request. The second is busy chatting (to who I assume is another consultant) & can't hear me at all. The call is eventually then muted/ placed on hold until I terminate it.

Not the kind of service you want/expect. Getting nowhere with FNB! Really thinking about changing banks