TERRIBLE CUSTOMER SERVICE

WOW!!! What is actually wrong with you guys??? After having the hold lifted from the account on the 11th of may, and my son being able to use the account (which is linked to mine), I was able to transfer money into the account and all seemed sorted. Today, the 1st of June, I get another call for more of the same documentation and told that the account is once again on hold for the same reasons again... That once again, the documentation provided is not correct!!!

DOES ANYONE KNOW WHAT THEY ARE DOING AT FNB AT ALL??????????