Terrible Customer Service -

<p>I have sent a request to FNB around the 25 May 2017, of which a merchant has double charged me for an item. I have filled out the dispute form for investigation as given to me by my "SO_CALLED premier banker - Thapelo Ntisa . A confirmation reciept has been recieved by the premier banker, but NO RESPONSE SINCE...I have this morning(26/06/2017), send a 3rd request to ask for feedback. The 48HRS res[onse time has lappsed on all occasions. This is not the customer service that was promised to me as a FNB client.</p> <p>For me the service of the premier banker is what exactly????</p> <p>I plead to someone to assist, as the way I feel now, is that the service is pathetic.</p> <p>The refernec number to my query: CRM: ********** ********** 4</p>