1 reviews | Active since Feb 2016
Terrible customer service
<p>I'm writing on behave of my wife. She is from the USA, and wanted to open a savings account at FNB. She has a valid visa and work permit. She went there 5 times. Every time they will say to her she needs a different document, or they will instruct her only on half of what she needs. We stay out of town so everyone she had to drive back and forth. They never gave her complete instructions and was very rude to her. Terrible service. Eventually she went to Capitec who was friendly, and totally help full to help her to open a bank account. </p>
Good day Mr. Papawolf
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Papawolf
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***NF.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***