Terrible Customer Service

<p>I have been trying to open up a share investor account for the past two months now, I have not been able to do it online so I have phoned FNB a couple of times, each time receiving different advice, different instructions or redirected to someone else. The last time I phoned FNB was the most frustrating, the lady on the phone told me that it's possible for me to open up the account online but something is blocking me from doing it so I should email her a screenshot of my error message and she will respond to me within two days. I was happy with that outcome and I sent her the screenshot, I waited for 6 days and then emailed to find out why I had received no respone and the lady did not reply. I emailed her again 3 days later and she still didn't reply. I find this extremely rude as if she is unable to sort it out she can at least inform me of that. It has been 2 weeks now and I still have received no response. I am extremely disappointed. </p>