Terrible customer service

Terrible customer service I had a negative balance that I did not really understand. Went on the chat, spoke to Justin and he did say he will reverse it, unfortunately the app kept on buffering until we got disconnected the same happened with Sindiswa. I kept on Holding till Buhle came she was very useless held on while they said she is busy looking into the problem and she disconnected herself, again Daneshree came. Spoke to her and she said I had a transaction that went off my account when I had insufficient funds. Of which is pure lies. If you don't have funds in your account does it not decline the transaction. And she also dropped me while we were talking FNB keeps on proving to me that I made a wrong choice of bank. This is my second account I closed the other one because of problems like these. Thought maybe they have change it seems they still greedy and sucking people's blood. Their service consultant are a waste of time and rude at the same time. To just disconnect while I'm talking that's very low. You'll seriously need to do better. Get people who are passionate about making your clients understand and making sure they are happy. If you keep on employing *********** advisors than ay we will continue to have such problems. Yet you say they have FIAS maybe they picked it up thrown somewhere, these ppl are not complaint at all. After this I will be communicating with your head office there after ombudsman. **** SERVICE