Terrible Customer Service

<p>On Friday afternoon I urgently needed to make a cash deposit at the FNB branch. There was only 1 teller on duty on a busy Friday afternoon. There was also only 1 person on duty at the customer service service counter. After waiting 20 minutes in the teller queue who was attending to a business customer with a large cash deposit a staff member brought a notice stating that all cash deposits less than R 10 000!! had to be done at the ATM outside!!! When another staff member came past I questioned her about the lack of concern for customers who had to now make large cash deposits at the ATMs outside risking a possible ******* she shrugged her shoulders and said that it was bank policy and I hade to complain to the bank head office!! I am very glad that I do not bank with FNB and will never do so. Completely uncaring!</p>