1 reviews | Active since Sept 2016
Terrible customer service
<p>I app**** for a personal loan on Thursday and everything was sent through. On Friday the loan was not paid out, i went same Friday to ask what is the problem they said i should give it a day, Saturday there was no payment i went to another branch then they said there is no contract then the guy at the branch sent the contract again. Still today 31.10.2016 no payment.</p> <p> </p> <p>I just called the call centre no one is giving me the real answer, they transfering me from one department to the other. Clearly i dont even understnad why they asking us "HOW CAN WE HELP YOU" while they just transferring me all over FNB call centre.</p>
Good Day boitumelolanga,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day boitumelolanga,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)