Terrible customer service

<p>Tried to apply for a loan and was advised I can get a total loan amount of 40 000. So I app**** for 22000. Went through the process and had a service advisor contact me. After everything was checked I needed to hand in a proof of residence. I asked if I can use an affidavit. I was advised that's fine. So I got an affidavit and went to the greenstone branch and waited in the line for 2 hours to be told that I can't use an affidavit. So I went and got a proof of residence and came back at 12:55pm 5 minutes before closing time and was told sorry they are closed. So I accepted it and went again another day and handed it in. They then informed me that my proof of residence doesn't match the application so I need to go back into the branch and change it. So I did that and was advised again that I need to hand in proof of residence so did it again. Now they tell me no sorry it's too late so they declined my application and now I only qualify for 7000.</p>