RV
Richard V
1 reviews | Active since Jul 2019
25 Jul 2019, 10:11
Terrible customer service
TERRIBLE service from the personal loans department. Been trying for 4 days now to get hold of someone. Have been on 3x 40 min calls a day and thats HOLDING for 40 mins so 2 hours of my day wasted trying to speak to someone!!!
I have logged a query for someone to call me back, and once a day I get a brief miss call, line doesnt even rings twice so by the time I pick up my phone its a missed call. I then get an email to say they tried to contact me but had no luck....
I rep**** back these mails and only got an automated response. I am REALLY starting to get annoyed as it is affecting my rent payment!!!
so I am going to BEG once again for someone to call me back URGENTLY!!!!
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Replies (3)RV
Richard V's updateReviewer Update
25 Jul 2019, 13:34I must admit, FNB is pretty good at calling you back after a complaint is logged. Unfortunately its only a person following up on a complaint and "will get the relevant department to give me a call today". That was 2 hours ago so far.
My question is though why does it take 4 days for the relevant department to get back to me but only 1 hour for the complaints department to give me a call to only acknowledge that they have seen my complaint?
I take nothing away from the person who called me, incredibly friendly but at the end of the day its just a delay tactic to try and curb bad publicity. a GOOD response would have been the complaints department making sure that the RELEVANT department was the one to call me back after I logged this complaint. Not someone calling to say they promise that the relevant department would call me back sometime before the end of the day....
I have already gotten enough written/email promises confirmations that someone would get into contact with me..... which is not happening.
I WILL update this thread/post to acknowledge whether the written and verbal commitments have been met by the promise to contact me
My question is though why does it take 4 days for the relevant department to get back to me but only 1 hour for the complaints department to give me a call to only acknowledge that they have seen my complaint?
I take nothing away from the person who called me, incredibly friendly but at the end of the day its just a delay tactic to try and curb bad publicity. a GOOD response would have been the complaints department making sure that the RELEVANT department was the one to call me back after I logged this complaint. Not someone calling to say they promise that the relevant department would call me back sometime before the end of the day....
I have already gotten enough written/email promises confirmations that someone would get into contact with me..... which is not happening.
I WILL update this thread/post to acknowledge whether the written and verbal commitments have been met by the promise to contact me
RV
Richard V's update25 Jul 2019, 13:34
Reviewer Update
I must admit, FNB is pretty good at calling you back after a complaint is logged. Unfortunately its only a person following up on a complaint and "will get the relevant department to give me a call today". That was 2 hours ago so far.
My question is though why does it take 4 days for the relevant department to get back to me but only 1 hour for the complaints department to give me a call to only acknowledge that they have seen my complaint?
I take nothing away from the person who called me, incredibly friendly but at the end of the day its just a delay tactic to try and curb bad publicity. a GOOD response would have been the complaints department making sure that the RELEVANT department was the one to call me back after I logged this complaint. Not someone calling to say they promise that the relevant department would call me back sometime before the end of the day....
I have already gotten enough written/email promises confirmations that someone would get into contact with me..... which is not happening.
I WILL update this thread/post to acknowledge whether the written and verbal commitments have been met by the promise to contact me
My question is though why does it take 4 days for the relevant department to get back to me but only 1 hour for the complaints department to give me a call to only acknowledge that they have seen my complaint?
I take nothing away from the person who called me, incredibly friendly but at the end of the day its just a delay tactic to try and curb bad publicity. a GOOD response would have been the complaints department making sure that the RELEVANT department was the one to call me back after I logged this complaint. Not someone calling to say they promise that the relevant department would call me back sometime before the end of the day....
I have already gotten enough written/email promises confirmations that someone would get into contact with me..... which is not happening.
I WILL update this thread/post to acknowledge whether the written and verbal commitments have been met by the promise to contact me
RV
Richard V's updateReviewer Update
25 Jul 2019, 15:57Well its now four PM and still no call like I was promised. its getting very very close to the end of business. I have my doubts that FNB will keep its promises...
RV
Richard V's update25 Jul 2019, 15:57
Reviewer Update
Well its now four PM and still no call like I was promised. its getting very very close to the end of business. I have my doubts that FNB will keep its promises...
RV
Richard V's updateReviewer Update
29 Jul 2019, 09:09So I was called back on thursday afternoon and once again a very friendly and helpful person (but not from the correct department) was helping me.
I explained the situation to them, and they picked up an incorrect debit on my account. They did say that that refund and the bigger refund will be done within 48 business hours.
I am still waiting however for my refund. Its amazing how quick companies (not only banks) are quick to take your money, but take forever and a day when it comes to reversals or payments...
I explained the situation to them, and they picked up an incorrect debit on my account. They did say that that refund and the bigger refund will be done within 48 business hours.
I am still waiting however for my refund. Its amazing how quick companies (not only banks) are quick to take your money, but take forever and a day when it comes to reversals or payments...
RV
Richard V's update29 Jul 2019, 09:09
Reviewer Update
So I was called back on thursday afternoon and once again a very friendly and helpful person (but not from the correct department) was helping me.
I explained the situation to them, and they picked up an incorrect debit on my account. They did say that that refund and the bigger refund will be done within 48 business hours.
I am still waiting however for my refund. Its amazing how quick companies (not only banks) are quick to take your money, but take forever and a day when it comes to reversals or payments...
I explained the situation to them, and they picked up an incorrect debit on my account. They did say that that refund and the bigger refund will be done within 48 business hours.
I am still waiting however for my refund. Its amazing how quick companies (not only banks) are quick to take your money, but take forever and a day when it comes to reversals or payments...