Terrible customer service.

I've recently moved abroad while keeping my FNB account as I still have debit orders going out of the account. I removed my biometric lock from my device when I entered the password for my FNB app (the correct password) it didn't work. On the 2nd attempt, my profile was blocked. I understand that this is a safety measure. When I tried to reset the password, it sends the OTP to my previous number. I understand that all of these things are security measures. But when I contacted customer service, the real disappointment began. I contacted them around about 2-3 weeks ago. Each email in which we corresponded took about 3 days for them to respond even though I informed them that it's urgent as I need to deposit money into the account for my end of moth debit orders. 3 weeks later and they still have not helped me. The customer service I've received from FNB since using this bank has been absolutely pathetic. I have never experienced such awful customer service from any other bank. But especially as someone who lives abroad, there are no words to describe how disappointed I am. I will be looking into ending business with FNB.