Terrible customer service

I dont know if this has become standard procedure with Fnb that before they actually assist a client, he oath to shout and complain first. ** anyways here we are, app**** for a pre-approved loan online , and was approved and was informed payment would happen within 48 hours, that was sunday, we are on thursday afternoon as is, still no communication. ** I took the initiative to follow up via the call centre daily but, was advised in all occassions that it was still being processed, asked how long still, no one knows. One of the ladies i spoke to , said the profile is showing dual, so i must go to branch to merge profiles. OK sharp. i get to branch and they say, there is no such a thing, instead they will escalate the matter. ** honestly i dont know why im still with Fnb, im sure the people working on complains know me by now.