KM
Kaelin M
1 reviews | Active since Nov 2018
13 Nov 2018, 11:45
Terrible customer service
I app**** for a credit card increase on the 31st October. It is supposed to take 48 hours. 13 days later and I am still waiting. I have phoned the call center numerous times and been to the bank twice. The response is that it will be in tomorrow it is being processed. I have never had a tomorrow that has lasted 13 days. This has resulted in paying for a flight cash and not being able to use FNB credit card insurance. Highly disappointing as I have been a customer for years.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 12:43Good day Kaelin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 12:43
Official
Good day Kaelin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)