Terrible customer service

Hi

I been trying to close an account now since December 2017. I was first at the bank were a consultant called in to the centre to have the account closed. I was asked to make sure all my accounts balances were R0 . Aftet doing all of this i was told that it is closed and i left the bank. In January i was expecting some payments and never recieved them into my nee account. After querying whats going on i discovered that they were using the incorrect bank details. My old details,FNB. This was a suprise as i had closed the account in December. When i went o the bank. The lady tried her best to assist me but she was just being told all different stories. Its now the end of February and it still not sorted out. This happended to me once before with Absa bank 10 years ago. I went in and closed my acount. 8 years later i recieve a call from some attorney say that i owe absa a few thousand rands on my cheque account. When i told then that i closed the account years ago they asked if i have and proof. Of which i don t have now after 8 years. So naturally i told them to go fly a kite. Taking that into consideration, if the money i was expecting came to my correct account i would never have know that the account was nit closed abd proberly the same would have happened again after a few years. Very strange and very troubling that it takes 2months to have an account close. People should just make sure that when they close an account that it is really closed.

Thanks