LB
Lenica B
1 reviews | Active since Dec 2015
02 Dec 2015, 09:33
Terrible Customer Service
Re-activation process takes four hours, after numerous phone calls, mine was finalised after SEVEN days! Emails were sent to a Manager and apparently escalated, no feedback received either!
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
02 Dec 2015, 10:33Hello Lenica,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Online who will provide you with feedback.
The reference number is 825451.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Online who will provide you with feedback.
The reference number is 825451.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Dec 2015, 10:33
Official
Hello Lenica,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Online who will provide you with feedback.
The reference number is 825451.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Online who will provide you with feedback.
The reference number is 825451.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)