Terrible Customer Service

I went to the bank to go get a bank statement, got into the bank and there was a lady who was a security guard who actually directed me to go to the tellers. I got to the tellers and I told the the lady who was behind the counter that I want a 3 months bank statement. She then asked for my id but I did not have my id because I am still awaiting on one but I had my temporary I'd and a receipt as well stating that I am still waiting on my id. Firstly I never understood the fact that I can't be issued a bank statement with my temporary id and secondly when I asked to speak to the manager, the lady that was behind the counter then called her supervisor, while she was calling her supervisor I could hear her supervisor say that \ vir wat"that was her response to her colleague that was telling her that the customer requested to speak to her. She then eventually came and even when she came she didn't even seem like she wanted to speak to me and the worse part of it she had given me a incorrect name. I am totally disappointed and unhappy with the service I got at the branch even though I just have a savings acc I don't think that be I'm black does not gve thm any right to treat me lyk th"""