Terrible Customer Relations / Service

I have always been an advocate for FNB but I am utterly DISSAPOINTED in the service I have received from their personal loans and policy cessions department. I had my personal loan ceded to Liberty and have recently left Liberty and joined FMI. FNB requested that I complete documents and send back to them to have the loan ceded to the new company (FMI). This was done around the 2nd week of December 2018. FNB confirmed that they received required documents and new policy details from FMI were updated. almost 4 weeks later, i am still waiting on FNB's policy cessions department to send cancellation to Liberty and myself confirming that loan is now officially ceded to FMI. Please keep in mind that magtape runs monthly debit orders under the “legislation” and I do not want to be put in any harms way or exposed to unwarranted ris**** i now stand the risk of having both FMI and Liberty debit my account this month despite sending all required information and documents to FNB. This bad/poor service has left a very bad taste in my mouth as a client and FNB isn't bothered.