Terrible Customer Experience/Service

<p>Tried opening an FNB business account with FNB online on the 22 May 2017 and was advised to email FICA documents to ********** and I did that on the 24 May but till today I have not received any feedback from FNB, Instead I received several emails stating that I have not mailed any documents therefore my account will be cancelled. So I called their call centre on ********** and was on hold for 30 minutes and eventually got routed to an agent who transfered the call back into the queue without saying a word which kept me on hold for another 30 minutes leaving me with no chioce but to cut the call. This is so frustrating and unprofessional, I am not even sure if I want this account anymore, bad customer at such early days means that I am not valued as a new customer.</p>