1 reviews | Active since Dec 2009
Terrible Customer Experience
in 2017 July I decided to put myself under debt review. At the time I had a FNB private banking account. in July 2017 I email my private banker and asked to have my account downgraded to a Gold Cheque account, he told me he couldn't do it, and I needed to go in the branch. I then went into the Nicolway branch where I was told that I can only downgrade when my account has no arrears. Now I have arrears I go to the branch in Carlswald and I am told that it cant be done because I have an overdraft. Noone ever told me this, I cant pay 399 a month for an account I am not using.
Good Day Tiisetso sharon,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Tiisetso sharon,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***