MM
Monde M
1 reviews | Active since Jun 2019
04 Sept 2019, 13:56
Terrible customer care and service
I just called the customer care team because their mobile banking is not working and the lady on the phone hung up on me after spending my whole lunch break waiting to talk to someone from FNB and getting transferred from one to the next. FNB does not value their customers and offers a terrible service. I'm moving my monies to ABSA
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FNB (First National Bank)'s replyOfficial
04 Sept 2019, 16:57Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Sept 2019, 16:57
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***