Terrible customer care!!

I rarely complain about anything, but FNB the past 2 weeks pushed that boundary! How can it take more than 7 working days to reverse a debit order and pay from the Covid fund? My CC has not been paid, insurances have not been paid and STILL no reversal of my FNB debit orders!! 24 hours is the promise, I have been phoning numerous times and every time they drop the line! It is proper BS!!! I HAVE OTHER DEBITS THAT NEEDS TO RUN!! What is the point of a covid fund if nothing works? Fix my account ASAP and PAY what needs to be paid!!!