Terrible Customer Care

On Saturday I could not understand why my cards were not accepted. I checked my SMSs, no indication of the problem, or a notification to tell me FNB were having issues. Online banking, no notification, my accounts seemed fine.<br> <br> I called the customer care number on the back of my cards - I was on hold for 10 min with a clear line suffering the repetitive music, when an agent answered, they pretended that it was a bad line so the waiting was for naught. <br> <br> The 2nd call, another 10 min to get through, finally told that it is not just my cards, but a general problem.<br> <br> Frustrated because this could have been avoided had FNB notified its customers, I suggested on their FB page that in the future they could put an emergency notification message on their IVR system:<br> [URL Removed]<br> To this I got the following reply:<br> \Hi Magdaleen Meyer