1 reviews | Active since Mar 2017
Terrible customer care
<p>On the 17th February 2017 my car got broken into and ******* stole everything they could lay their hands on including my wallet with bank cards and Identity Documents. I reported all my cards ****** and blocked at FNB Hlahatsi Mall in Katlehong. Then I app**** for a replacement card of which I was told to come collect on the 21st March 2017. Message read I should bring with me my Identity document with proof of residence. </p> <p>I went with all required documents today and was told, they cannot give me my card. When find I tried to find out why they could not issue my card to me. The guy rudely told me that he cannot help me and he was not even wearing. I've been banking with FNB for such a long time and I'm very disappointed with the treatment I received today. I get my salary on this card and it's a great inconvenience. </p>
He was not even wearing a name tag.
He was not even wearing a name tag.
Good day Ms. mathebula1400
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. mathebula1400
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***