Terrible Courier Service - Find someone else!

<p>Lost my card and had it cancelled 27/08/16. Called the Premier Support number for this. Asked them to deliver new card to branch closest to me, Strand Road, Bellville. I receive an email and sms on 13/09/16 saying my card is ready for collection at the 'STRAND brn'. I call FNB 14/09/16, requesting clarity on location of this branch. Turns out the card was sent to Strand, not Bellville. I ask the woman why, since I specified an address. Am told, that the branch closest to me is closed, so the card was sent to the next closest branch! Outright lie! Strand and Bellville are not exactly CLOSE to each other. We get the card cancelled and order a new card, to be hand delivered this time, within 3-5 business days. YA RIGHT! I get an sms 19/09/16 from CCD Couriers telling me the card is with them, they will contact me regarding delivery. I don't hear from them, so i call them up 23/09/16. To be told they deliver in my area Friday, but it would only be NEXT friday, 30/09/16. So they will sit with the card for 2 weeks, from the time its in their possession??? REALLY? How is this acceptable? I call FNB, who cannot get through on the direct line to CCD Couriers. I call CCD Couriers, tell them the situation, they say 'oh, ok, we will escalate it'. A few hours later, CCD calls me up, different woman now, telling me card is set for deliver next friday (30/09/16). I ask why, since it was 'escalated for asap delivery'. She says 'oh, i will escalate it'. Monday, 26/09/16, CCD couriers calls me again, telling me card is set for delivery for 30/09/16. AGAIN I ASK WHY, WHEN IT WAS ESCALATED FOR ASAP DELIVERY, she just says 'oh, i will escalate it'. Tuesday, 27/09/16, Lynette from CCD Couriers, bless her heart, went out on a limb for me, after I explained the situation. She spoke with her manager, and then then called me back, saying card will be delivered next day (Wednesday 28/09/16 - even have both sms's to prove this, between 11am - 1pm). Wednesday, D-DAY, am called up by CCD Couriers just before 1:30pm, saying the driver is late, for me to confirm address for delivery, and will I be available before 2pm, for him to deliver. I say yes. Not much later, 15min or so, CCD calls again, saying driver still delayed, he is in Durbanville, but will I be available by 3pm? I say yes. Just before 3pm, CCD calls again, asking what time i leave, I say 4pm and will it be delivered today? She assures me yes, it will be. At this point I'm SERIOUSLY cheesed off!!!!! This company sucks and I tell her that. 5 min later, reception calls me up to say the delivery is there. Beyond cheesed off at the driver, with his stupid smile on his face. For all I know he was sitting in Saddles enjoying a hearty lunch! No explanation! Not that I wanted to hear, since I just wanted my card, that i have been waiting A MONTH FOR!!!!!! Worst experience EVER! Did not know it took a village to get a new card issued! Got called up by CCD Couriers yet again, their customer liaison rep, to apologise and ensure it doesn't happen again. YA RIGHT!!!!! Have had a previous run-in with CCD Couriers, calling me up for weeks on end, to deliver someone else's card to me. I repeatedly told them it was NOT my card/deliver, but no, no-one updates the system with a decent comment, stating incorrect cellnumber for deliver. Instead they just harrass you. Had to HelloPeter them for that, to get them to stop harrassing me. So they DEFINITELY suck where their helpdesk is concerned, and now i learn their actual delivery sucks as well. FNB should invest in a better courier service for sure!!!!!! Cheaper isn't always better!</p>