Terrible communication

My FNB cheque card is about to expire. I received an sms from FNB to inform me that a call agent will be in contact to confirm delivery address. I received the call and requested that my card be sent to the Mall@Reds branch in Centurion. The agent confirmed the branch as well as the address. I received an sms yesterday confirming that my card is ready to be collected. Seeing as I work until 6pm on weekdays I had to take 3.5 hours off from work. I arrived at the FNB at around 3pm. After 20 minutes the consulant informed me that he could not find my card. He checked the system again and realized that the card was sent to the wrong branch (Centurion Mall).Seeing as the other branch was closing in 10 minutes it was senseless to drive to the other branch. I am extremely disgusted in the communication from FNB. You are contradicting your slogan. I am so disappointed at your exteremely poor service.