TERRIBLE Client Service - FNB ***** Department

I was notified by FNB ***** department that a *****ulant transaction occured on my credit card account. It was for an American Orthodontics company and over R7k was taken from my account. This happened on 22 Sept. 2022 and until now I've been sent from pillar to post in getting my APPROVED refund back. I need this money to pay my bills at the end of the month but they just couldn't be bothered to return any of my emails, calling them doesn't help as I'm being transferred from the one department to the next. I've been with FNB for many years and have never received this ghosting treatment. I understand that the case needs to be investigated and it takes up to 30 days to get my money back BUT the investigation has nothing to do with me and its been over 60 days now and still no refund or a ****** update from ANYONE!! Beyond annoyed!