Terrible client service

I have had the worst assistance form fnb with transferring my TFS account form another bank. They have very poor client service, because I have had to follow up multiple times on this transfer process. The last time I called before this week the fnb consultant that assisted me, assured me that I do not need to fill in any more forms, even from other banks side because fnb will handle it from here. And here I am 2 months later to find out that they forgot to forward me the transfer form the other bank, who requested I fill them in before they will allow the transfer. This delay has cost me money and time.