Terrible Client Service

This is a complaint against Thobakgale, Ivan who was helping me with my Insurance cover for my 2 cars and Home contents. He just dropped the call on me and insinuated that my business isnt good enough for me. He accused me of swearing at him and I challenged him on that, please check recordings. Essentially because I have made changes, I am making his life difficult and his last communication was he will get someone else to assist me. If he doesnt want to work, he mustnt or FNB must not employ people who dont have their interests at heart. Insurance industry is very competitive with so many players and competition that it doesn't server you to have people who lack in customer services. He has a very undermining and condescending tone in his approach. Please let me know if my insurance and bank account isnt good enough because if it is people like Thobakgale, Ivan should be dealt with if not employed at all. He should not get away with shouting at clients potential clients that is that are bringing business to FNB