Terrible choice for a manager

Manager at fnb Waterfall Mall branch on 12/3/2018 was an absolute disgrace to fnb. Obvious shortcomings knowledge wise, people s****s are a mess, and he is heavily disrespectful. He refers to T&C when addressed with issues but is incapable of backing his vague references with actual signed agreements. His attitude and disrespect towards me is the reason why I'd never consider fnb for my primary bank. The account in question today will be closed in due time. I understand that losing one client won't make an ounce of difference to fnb, but money isn't supposed to be your business, people are. Keep your clients happy, and respect them, and the money will roll in.