Terrible call service on the call centre.

I've been trying to do online transactions all morning. After completing 5 successful transactions, all other transactions have not been going through. I was told to contact the ***** department. I made contact after 5 or 6 attempts. I asked one consultant to call me back and she did not!. Eventually after I got through to the ***** department, they said that there is nothing wrong with the card and they will put me through to the online division. I am still waiting for feedback and unable to make any payments.