Terrible Call Centre Service

I was on and off the phone with the Gold Cheque department for 2 hours last week as I have an issue with my savings pocket account.

I was promised a call back with an explanation or some progress on resolving the issue within 48-72 hours. It's over a week later and I have been trying to get someone to help me over the phone and they have been hanging up on me and trying to transfer me back and forth for the last 2 hours again.

Nobody has been willing to speak to their supervision or even transfer me to someone that can actually help me or is even willing to try.

Some of these consultants have even been telling me that it's impossible that I have this issue and once I prove it to them they tell me they can't help me and then hang up.

I am shocked that such and disgusted by this poor customer service. Can't believe FNB out of all banks would act like this.