1 reviews | Active since Jun 2016

22 Jul 2016, 08:55

Terrible call centre manners

<p>Dispute refference: [REF: ********** 1_ ********** 53]</p> <p>I called the call centre this morning, explaining my situation, i have never felt that stupid when two ladies shouted at me, i pleaded for a chance to be listened, they kept on going on and on. i am asking that someone please listen to the calls i made this morning and call these ladies in order, i didn’t take their names down.</p> <p> </p> <p>I called again and spoke to THEMBA KAWU, although my problem was not solved, what a gentlemen this guy listened, was able to explain to me. i call upon the management to please convey the massage to this guy's manager to continue to encourage him to value customers and continue a great job that he is doing, may God bless you.</p> <p> </p> <p> </p> <p>Can i please get a dispute person contact me about above mentioned dispute</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 09:19
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 968963

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)