Terrible Business Service

Trying to dispute a debit on my business account. Just getting no answer if its possible or not. I submitted the dispute 17 Dec 2024 it is now 17 feb 2025.

I called ***** on 17 December and they told me to submit a dispute. I filled in the form and got automatic response. I called a few times but they said I need to wait 30days so I did that.

At some point they came back and said I should cancel my card otherwise they wont reverse the debit so I went to the bank and did that. What would also happen is if I call business desk they say I should talk to ***** and if I call ***** they say call business desk, Also very often you will wait so long for someone to talk to and two sentences into the call it just disconnects.

I've tried chat via the app but they say they are going to escalate my request and nothing more happens.

I'm calling them again today and have been on the hold with support agent for 35min waiting for someone else to help her. It truly feel like she is placing me on hold and just hoping I will get tired and drop the call. Oh great and there the call drops. I told her I am recording the call and please dont drop it. But the same result as always.