jR
jasteel R

1 reviews | Active since May 2017

17 Aug 2022, 14:06

Terrible business help desk!!!

I am so utterly disgusted with the service I am receiving from this *********** bank! I have spoken to Amanda, Vuyo and Craig Majela from the Business Fica Dept with all being so unprofessional without helping me with A SIMPLE HOLD REMOVAL ON MY ACCOUNT.

I was then given a number to call and was put through to personal accounts, then transferred to a guy Reece Sparks he said he will help me but then the call cut , when I called again and asked for Reece I out through to the wrong Reece who is Reece Browns. They then say they cannot help me.

I have called fnb business 9 times and still no one has the training and knowledge of removing a hold off my new account I just opened today!

I am sharing this pathetic service all over media and to families and friends. You guys are about to lose customers!

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Replies (3)
jR
jasteel R's update18 Aug 2022, 13:04
Reviewer Update
There is still no success with this bank!
jR
jasteel R's update18 Aug 2022, 13:16
Reviewer Update
I have now spoken to Thabo from the Business KYC dept. He had advised me that you guys had only received my docs at 11:23 today yet I sent it at 2pm yesterday. This is totally unprofessional, how can you guys assign an agent almost 24 hours later after receiving your customers docs?

FNB must fall!!!
jR
jasteel R's update18 Aug 2022, 19:54
Reviewer Update
FNB hellopeter team don't even care about this complaint, when this is taken to further authorities. I'd like to see how many customers they lose!!!