TERRIBLE BUSINESS BANKING SERVICE

I am a longstanding personal banking client of FNB and I have always been happy and recommended FNB to everyone as the best bank. Maybe it is because I have a private banker who is just excellent. I am opening a new business soon and it was an obvious decision to have my business account at FNB as well. BIGGEST MISTAKE! The online service has been poor from the get-go. It really seems like no one is manning the email addresses. The "AUTO REPLY SYSTEM" is very quick to reply though! When eventually reaching someone on the phone, I get transferred backwards and forwards. At one stage I had to explain to one of the operators how one of the FNB products works. I have been trying for two weeks now to get someone to assist me with getting a payment device. NOTHING. The only reason for not taking my business elsewhere is the direct and indirect administrative schlep of changing banks.