J0
Jarod 0206

1 reviews | Active since Jul 2017

03 Jul 2018, 13:27

terrible banking, not safe!!!!

mistakenly app**** for a cheque account on the FNB app... there has never been money put into that account.. no transactions but i am getting charged R200? and upon going into the branch they said they will happily close it but not refund me my money?? by the click of a few buttons, you can take my money?

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 14:26
Official

Good day 

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

 Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

 

J0
Jarod 0206's update03 Sept 2018, 15:46
Reviewer Update
been 2 months and the problem still persists as expected...