Terrible banking experience

Worst experience from the bank that ask: "how can we help you?" 1 star is too much. My phone was ****** so ***** department blocked my profile and my card,even though I told them my card is in my possession. The worker was quite rude and arrogant insisting that my card must be blocked. Before I could go to the bank to restore my profile I met up with an accident. Sitting in hospital while my money is in the bank. I contacted Fnb numerous times to ask if my profile cannot be unblocked but had no success no one can help. Has been send from pillar to post. I spoke to various bank employees and every one has a different story. If my card was not canceled I would not have been in this predicament. I came to the realization that I must take my business to a different bank. Very disappointed in how this matter was handled.