Terrible banking experience

My phone got ****** and they managed to hack into the FNB banking app, this happened on 27 January 2021. They were able to transact money out of the account, to their cellphones and bank accounts. After being assigned a ***** liaison so assist me with the case, Berene Johnson, did not contact me until I had to follow up with the bank on why the investigator was not contacting me. My experience has since been terrible, no clear feedback on the proceeds of my case whilst my account was being charged every month (due to the ********** having depleted the funds), it is now 28 June 2021 and the investigator still has not provided clear communication on what has happened to this account.

The FNB banking app is not safe and FNB removes itself from the responsibility once their systems are compromised. Please can someone call me to rectify the challenges I have been calling you about for over six (6) months now.