Hellopeter
Share Your Experience
GD
Grant D

1 reviews | Active since Apr 2013

28 Apr 2021, 16:24

Terrible Banking App Support

Can someone urgently get in contact with me regarding my FNB app that is blocked after needing to reinstall the app on my phone.

I cannot reset my password, as the FNB website sends an OTP to the app. Which doesn't work. As it's an endless loop. Internet banking support line also doesn't help. As I'm asked to verify via the app????

0
Replies (2)
GD
Grant D's update28 Apr 2021, 17:54
Reviewer Update
Hello,

I received a phone call, but was unable to chat to the consultant as I was kicking up my vehicle from the service department.

I asked that I be contacted back in 30 minutes. Well, 30 minutes has passed, and I'm yet to receive a phone call.

And I now see in my inbox, there's an email asking me to rate the service I received. What service?
GD
Grant D's update28 Apr 2021, 18:44
Reviewer Update
I did receive a call back from Andane, problem resolved.

Thank you