Terrible bank. No assistance. *********** Staff. FNB will not help you!

I wish I could give FNB 0 stars. I am an existing FNB client, requested an increase in my revolving facility and got declined. I keep asking FNB if the fact that my homeloan and insurance are processed as payroll deductions was taken into account but I keep getting generic replies. FNB staff are clearly not competent in dealing with clients who have large payroll deductions which skews the income-to-expense view on the bureau. They then tell me to reapply but can’t tell me if the above was taken into account. They get someone to call me this morning but the person was not provided with context and then has to escalate again. For 2 weeks going back and forth with generic replies and nobody competent enough to give me proper feedback.

I have sent my payslips to show everything but my God it’s like FNB staff cannot read.

I dealt with the same issue last year with my credit card and then eventually after weeks, they realised that they need to update my net income to add my homeloan and insurance so that it all balances in the bureau.

I swear I am going to move banks because this is pathetic service!